Returns, Refunds & Warranty

Overview

Once an order is placed on luxefolk.in, our refund and returns policy lasts 2 hours. If 2 hours have passed since your purchase, we can’t offer you a full refund or exchange (cancellation is only possible before we begin production).

To be eligible for a return, you must record an opening video without any pause, showing all sides of the package with the entire package fully visible throughout. Any defect must be clearly shown in the same video. Your item must be unused and in the same condition that you received it, and in its original packaging.

Personalized & Engraved Items — Non-Returnable

Personalized, engraved, and custom-made items are created exclusively for you and cannot be returned, exchanged, or refunded, except in the case of a manufacturing defect or damage in transit. This includes items with custom names, initials, dates, photos, or messages. Please double-check your personalization details (spelling, dates, font choices) before ordering, as we produce exactly what you submit.

Non-returnable items

Personalized & engraved items
Sale items

To complete a return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer — we’ll guide you through the returning process.

Partial refunds

There are certain situations where only partial refunds are granted:

Any damage caused while opening the package
Any item returned more than 2 days after delivery will not be accepted

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again, then contact your card company and your bank, as there is often processing time before a refund is posted. If you’ve done all of this and still haven’t received your refund, contact us at contact@luxefolk.in or WhatsApp us on 8367309647.

Sale items

Only regular-priced items may be refunded. Sale and personalized items cannot be refunded.

Exchanges

We only replace items if they are defective, damaged, or if you receive the wrong item. To exchange for the same item, email contact@luxefolk.in and send your item to the address we provide.

Shipping returns

To return your product, mail us at contact@luxefolk.in or WhatsApp us at 8367309647. You are responsible for paying your own return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For higher-value items, consider a trackable shipping service or shipping insurance — we don’t guarantee that we will receive your returned item.