LuxeFolk (luxefolk.in), operated by Melchior Gifts (“we”, “us”, “our”), respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. We intend to comply with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act).
Information We Collect
- Order details: your name, shipping address, phone number, and email address — needed to process and deliver your order.
- Personalization details: names, dates, messages, or photos you provide for engraving or customization.
- Communication records: emails or messages you send us for support.
- Technical data: device and browser information, IP address, and browsing activity on our site (via cookies and analytics).
Payment Information
We do not store your card numbers, UPI PINs, or banking credentials. All online payments are processed securely by Razorpay, our payment gateway partner, which is PCI-DSS compliant. Razorpay’s handling of your payment data is governed by its own privacy policy.
How We Use Your Information
- To process, personalize, ship, and deliver your orders.
- To send order updates via email, SMS, or WhatsApp.
- To respond to your questions and warranty or return requests.
- To improve our website, products, and shopping experience.
- To send promotional offers — only if you opt in, and you can unsubscribe anytime.
Cookies & Analytics
We use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site, remember your cart, and improve performance. You can disable cookies in your browser settings, though some site features may not work properly without them.
Sharing of Information
We never sell or rent your personal data. We share information only with trusted service providers who help us run the store — courier partners (for delivery), Razorpay (for payments), and analytics providers — and only to the extent needed for them to perform their services. We may also disclose information if required by law.
Data Security & Retention
We use reasonable security practices, including SSL encryption, to protect your data. We retain your information only as long as needed for order fulfilment, warranty support, legal, and accounting purposes.
Your Rights
In line with the DPDP Act, 2023, you may request access to, correction of, or deletion of your personal data, and withdraw consent for marketing communications at any time. To exercise these rights, email us at contact@luxefolk.in.
Updates to This Policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact
For any privacy-related questions or requests, write to contact@luxefolk.in.